Rates

Best Rates GuaranteeWe have implemented a dynamic pricing model to ensure that you always receive the best available price per unit type based on your selected dates.

 

Click on the book now button below to view our rates:

BOOK NOW

 

Please note that rates displayed are AVERAGE ROOMS RATES.

If you would prefer not to book and pay online, then please feel free to complete our online enquiry form instead.

STO rates and rates for approved corporate clients are available on request – please contact us for more information hereon.

 

1. Breakfast & Other Meals

Cape Town City Accommodation only offers self-catering accommodation and is unable to provide any meals. All of our apartments however are located close to restaurants and coffee shops, which should be able to provide for all of your dining needs. Please feel free to contact us for suggestions relating to restaurants and coffee shops located close to our apartments.
 

2. Child Policy

Children are more than welcome to stay in any of our units as long as what they are accompanied by an adult. The maximum number of occupants is clearly stipulated in the information provided for each unit and children must be taken into account when calculating the number of occupants – IE a child of any age qualifies as an occupant.

Apartments are charged on a per unit per night basis. The rate therefore does not fluctuate based on the number of occupants. There are however strict maximum occupant restrictions per apartment, which may not be exceed under any circumstances.

Bed layouts in apartments are also fixed and cannot be changed. Please ensure that an apartments bed layouts meet your requirements before booking the apartment.

The minimum age for an occupant checking-in alone is 21 years of age (at the time of check-in).

 

3. Pet Policy

Pets are unfortunately not allowed in accommodation units

 

4. Check-In & Check-Out Times

  • Check-in time: 2pm or later
  • Check-out time: 10am or earlier

5. Transaction Currency

All transactions will be processed in South Africa Rands (ZAR).

 

6. Methods Of Payment

  1. Book and Pay via the Cape Town City Accommodation online booking facility:
    1. Credit Cards (Visa, Mastercard, American Express, Dinersclub & Discover)
      To make use of this channel, please click on the book now button above.
  2. Booking via the City Accommodation Central Reservations Office:
    1. Debit Cards/Credit Cards (Visa, Mastercard, American Express, Dinersclub & Discover – To be accompanied by positive proof of identification).
    2. EFT (Electronic Funds Transfer)

7. Booking & Cancellation (Refund) Policy

A 100% confirmation deposit is required 30 days or more prior to arrival to secure the booking. Should the confirmation deposit not be paid within the specified period and no other arrangement is made with us in writing, the reservation will be cancelled without further notice.

  1. +30 days prior to arrival – 10% cancellation fee
  2. 30 – 15 days prior to arrival – 25% cancellation fee
  3. 14 – 8 days prior to arrival – 50% cancellation fee
  4. 7 – 4 days prior to arrival – 65% cancellation fee
  5. 3 – 0 days prior to arrival – 100% cancellation fee
  6. No shows and early departures – 100% cancellation fee

Any additional charges incurred during the stay must be paid at the time of check-out. Any items not covered by the order must be paid for by the client on the same terms.

 

8. Corporate Rate Policy

Corporate rates are available to corporate clients. Corporate clients do however need to submit a written application requesting to qualify for the corporate rate. Written requests may either be forwarded by email or by post. Please refer to our contact us page for the relevant contact details. Requests are then subject to approval by Cape Town City Accommodation management. Cape Town City Accommodation management will then inform a corporate client in writing whether their request for the corporate rate was successful or not.

 

9. Security Policy

  1. Virtual Card Services processes all credit card transactions. All credit card transactions are 128 bit Secure Socket Layers (SSL) encrypted. The company registration documents and the site’s registered domain name are checked and verified by Thawte, ensuring the cardholder and merchant that nobody can impersonate VCS to obtain confidential information.
  2. Virtual Card Services is committed to providing secure online services. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. Virtual Card Services Internet servers are protected by firewalls and intrusion detection systems.
  3. The Merchant does not have access to credit details when the user purchase via the online booking facility.
  4. The Merchant does have access to credit card details when the user authorizes a manual card transaction for a booking.
  5. Virtual Card Services continually reviews and enhances its security in line with technological changes.

 

10. Delivery / Purchase Policy

When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by the aforementioned policies as well as the terms and conditions that appear on our terms and conditions page. You must not make any purchase through this site unless you understand and agree all of the aforementioned policies as well as our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the aforementioned policies and terms and conditions for such purchase. If you have any queries please contact us before making any purchase for any service through this website.